Managed IT plans
A fixed monthly plan for your office. Every machine watched around the clock, updates applied outside your hours, backups that are actually restore-tested, and one person who knows how it all fits together.
Compare the plansWake County, North Carolina
IT support for small offices, from someone who knows your setup by name.
Monthly plans that keep your computers, network and email looked after, help by the hour when something breaks, and Microsoft 365, backup and websites, all from one local practice.
Example office · this month
All clear
- Computers watched
- 14, all reporting in
- Updates applied
- 126, after hours
- Backup restore test
- Passed
- Antivirus
- Nothing outstanding
- Warranty ending soon
- 1 laptop, March
- Domain renewal
- Tracked, 41 days
What we do
Four things, done properly. Most offices start with a plan; anyone can book one-off help.
Help when something breaks
Remote support while you watch, an on-site visit, or a new computer set up with your files, email and printers moved across. For businesses and homes, booked online and billed by the hour.
Book a timeMicrosoft 365 & backup
Licences, setup, moving you across and looking after it afterwards. Plus the backup Microsoft doesn't do for you: they keep copies of your mailbox, not a history. We back up mail, OneDrive and SharePoint.
Ask about Microsoft 365Websites
A professional site for your business, from a simple starter site to an online shop, or a refresh of the one you have. Built, launched and kept current. Ask about the launch offer, which runs until January 31, 2027.
Ask about a websiteThree plans, sized to your office
Priced per person, with each person's own computer included. You'll have a written quote, with every machine we'd look after listed, before you sign anything.
Essential
Up to 10 people, one location
For an office where the technology is straightforward and what you need is somebody competent quietly looking after it.
- Next working day response
- 1 hour of hands-on work each month
- Suits law and accounting offices, insurance agencies, vets and other small offices
- Everything in the list below, kept current without being asked
Professional
Up to 25 people, one location
Everything in Essential, plus the things that are invisible until the day they're not.
- Within 4 working hours response
- 2 hours of hands-on work each month
- Microsoft 365 backup for mail, OneDrive and SharePoint
- Email authentication (SPF, DKIM and DMARC) set up and monitored, so nobody can send mail as you
- Your network managed: settings backed up, firmware current, guests and card machines kept apart from staff
- A current map of your network and written documentation that belongs to you
- A review with you every quarter
Enterprise
Up to 50 people, more than one location
Everything in Professional, for businesses with more than one site or equipment that can't be allowed to stop.
- Within 2 working hours response
- 3 hours of hands-on work each month
- Firewalls and the connection between your sites designed, managed and reviewed
- Wireless surveyed and tuned so it works in every room
- We deal with your internet provider and software vendors, so you're not stuck in the middle
- A written roadmap and budget for the year ahead
- A review every month and a scheduled visit to site
Every plan includes
- Every computer, server and network device watched around the clock
- Windows and other updates tested and applied monthly, outside your working hours
- Antivirus deployed, monitored and acted on, not just installed
- Backup kept off your premises and restore-tested every quarter
- A register of every machine you own and when its warranty ends
- Domain and certificate renewals tracked, so nothing lapses
Good to know
- Work beyond your plan's hours is billed hourly and always quoted first.
- Hardware and projects, like a new server or new cabling, are quoted separately.
- We support your work email and files on staff phones, but we never put monitoring software on personal devices.
- We make your setup sound and document it well. We're not auditors.
Why Bedivere
In the legends of King Arthur, Sir Bedivere is a knight of the Round Table and Arthur's trusted marshal, the one charged with keeping the court in order and its people and possessions safe. At the very end, when the others had fallen, it was Bedivere that Arthur trusted with Excalibur itself, to carry it back to the lake.
That's the job we do for your office. We keep your technology in order and protect it every day: the computers your staff rely on, your network, your email and your files. And when something does go wrong, what you trusted us with comes back intact.
A backup nobody has restored is a hope. That's why every plan includes a restore test, every quarter.
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One person who knows your office
When you call, you get the person who set up your network, not a ticket queue.
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Plain English, no surprises
Anything outside your plan is quoted before it's done. You'll never find a surprise on an invoice.
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Your documentation is yours
Written records of how everything is set up, so you're never dependent on what one person remembers, including us.
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Local
Based in Wake County, working with offices across it and the counties around it, on site when it matters and remotely when that's quicker.
Talk to us
Tell us a little about your office: how many people, what you use, what's been getting in the way. We'll reply within a working day.
Email hello@bedivereit.com- hello@bedivereit.com
- Something broken now?
- Book remote or on-site help
- Area
- Wake County and neighboring counties, North Carolina
- Already a client?
- Sign in to your client portal